Let's Scale Support
Contact us
Questions, bugs, ideas — write to support@vias.im. We read every message and reply by email.
It helps if you add:
- your player name or number — it's in Profile;
- your phone or tablet model and iOS or Android version;
- the game version — at the very bottom of Settings.
Delete your account and data
If you signed in with Apple or Google: Profile → Delete account. The game asks you to sign in once more, then permanently deletes your account, cloud save, results and leaderboard entry.
If you haven't signed in: Profile → Delete my data. The game deletes your leaderboard entry and results and starts over on this device.
By email: already deleted the game, or something didn't work? Write to support@vias.im from any address. Tell us your player name or number, or the email you used to sign in. We'll delete your data within 30 days and reply to confirm.
What is deleted and what stays: Privacy Policy, section 6.
Purchases
Ads came back after reinstalling or on a new device? Profile → Restore purchases. Use the same Apple ID or Google account you bought with.
Refunds are handled by the store: Apple — reportaproblem.apple.com, Google Play — order history.